How do I clean fur?
Spot cleaning with water may work for small stains and smells. Larger stains and heavier cleaning should be brought to a professional. Any local furrier or dry cleaner who is familiar with fur cleaning will work. Fur should only be air dried.
What is the best fur?
No one fur is necessarily better than another. Each fur has different characteristics and provides a different look. If you have any questions about a fur type you can reach us through chat, email or phone.
Does fur shed?
Fur is a natural product and you may see some shedding. This is similar to any new garment like a new hooded sweater or a fresh pair of socks, where the new items shed the excess fibers. We would suggest shaking your new item out and releasing any loose guard hairs that may have come out during the shipping process. From there all or most shedding should subside.
Why should I choose real fur?
Real fur is much more breathable than other materials, such as synthetic faux fur. It provides a warmth that can’t be rivaled by other fibers – natural or synthetic. Natural fur looks exceptional; the sheen and texture cannot be duplicated, despite many efforts.
Where are your products made?
We are proud to offer a diverse product line. We offer a wide range of Norway made products, as well as some products, made overseas. On each product’s page we list where the item is made. The fur products are produced in Asia-countries.
How do I know my size?
We make real fur products with customs personal meazurments, so the risk to get a fail size coat is minimal. When you order on website and choose a zise (XS-5XL), we contact you by e-mail and ask for your measurments.
For fake fur products – please use size table.
Are your products authentic?
We only sell new products and take great pride in what we sell. Each product has a clear indication as to what type of material is used and we only use authentic fur, mink, fox fur, sheep fur, rabbit fur, and some faux fur. The materials used in a product will be clearly indicated on the product name and description.
What is a sheared product?
Shearing fur removes the long hairs from the fur which portrays the extremely soft underfur of the animal.
“Shearing” is a process certain furs go through to give it a different look. Shearing fur removes the long hairs from the fur which portrays the extremely soft underfur of the animal. The most commonly sheared furs are beaver and mink because of just how soft their underfur is and how appealing this is in fur products.
Will my fur get damaged if it comes in contact with water or rain?
– Light rain or snow will not harm your fur.
– Fur merchandise is meant to withstand winter weather such as snow or sleet, but should not be exposed to heavy rain fall and should not be submerged in water. Light rain or snow will not harm your fur, damp fur can be air dried to restore its natural beauty.
My package arrived damaged! What should I do?
Our products are well-packaged to withstand damage during shipping. If your box looks damaged upon delivery, take a photo of the box before opening. If you find that the product is damaged inside, contact us immediately.
Tracking an order
At this time you can track your order by contacting us.
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We will have our shipping track option soon.
Contact to find your Order Status. We will have our shipping track option soon.
What currency will I be charged in?
Norway Customers will be charged in USD or NOK.
Customers from Denmark will be charged in DKK or USD.
All other customers will be charged in USD.
Can I modify or cancel my order?
Contact us as soon as possible if you wish to cancel or modify your order. The quickest way to reach us is by Facebook messages or the chat function on the website.
* Please note that once an item has been shipped, an order cannot be canceled or modified. *
Do you accept exchanges?
We do not offer traditional exchanges. We suggest placing a new order prior to returning your original order; this ensures that we don’t run out of your product or size while the return is in transit.
All return shipping costs are the responsibility of the customer.
What payment options do I have?
We accept Visa, Mastercard, American Express and Paypal.
Is my personal information kept private?
Yes, we guarantee that all your personal data will be kept private and confidential and that we will never give out any of your personal data without your authorization.